Refund policy
This policy applies to Candy packs purchased on the Candyverse website.
30-day request window
You may request a refund for a completely unused Candy pack within 30 days of purchase. If any Candy from the pack has been used, the purchase is generally non-refundable unless the service was defective or applicable law requires otherwise.
Failed generations and service faults
Candy reserved for a generation is released automatically after a final failure. If Candy was charged without a usable result, contact us so we can restore it or arrange an appropriate refund.
How refunds are processed
Send the account email, Paddle transaction or receipt number, purchase date, and reason for the request. We acknowledge requests within two business days. Approved refunds are issued by Paddle to the original payment method; bank processing times vary.
Legal rights
Nothing in this policy limits mandatory consumer rights in your country. Paddle may also approve a refund under its buyer protection and legal obligations.